FAQ
Why my transaction is not completed?
There are several reasons why your payment has been declined or not successful. To solve this issue, kindly submit your details via our form here. We will revert to you the soonest we can.
Payment & shipping button is missing?
If you from US, Canada & United States Territory Island, then you might have chosen incorrect category to purchase. Due to certain reason, only DAILY & MONTHLY available to purchase for time being.
Where can I find my tracking number?
We will supply the tracking number along together with your invoice. You may also receive a notification in your email.
how long the delivery?
We have put our delivery time at this link. For International delivery, most of all it will be reach at your place within 4-7 days. For Domestic delivery, 1-2 days for West Malaysia while East Malaysia – 3-4 days.
How should I know the product you sell is authentic?
Contactlensbucket.com is an authorized reseller for ColourVUE. We need to comply with every term as a reseller. If they found us selling a non-genuine product to the customer, our reseller license will be revoked.
does your product register and certified?
ColourVUE product has undergone with so many regulation bodies around the world such as FDA, CE, HSA, TGA & MDA Malaysia.
I have just received my lenses, but I noticed that the color is not the same as what I have been purchase before. What makes the lens color become darker or lighter than before?
We always restock our product when it happens to be out of stock. The new batch will not be the same as the previous one. This is due to a different batch of manufacturing. The design will remain the same but the color might be slightly different in a new batch.
What type of multipurpose solution should I use?
We recommend Max OptiFresh or Bioplus or any multi-purpose solutions. Please avoid any unknown or not certified product as it could lead to irritation or burning eyes. Washing with water pipe or mineral water is not recommended.
I am a first time user, how to use it?
Every product sold has instruction manual inside. Please read carefully or you may consult with an eye practitioner for a piece of advice.
I received a damage parcel. What am I suppose to do?
If the goods have any faulty and issue with your order when you get the parcel,contact us within 24 hours!
Please enclose the picture and tell us the details of issue, we will check and solve it for you as soon as possible.
