Shipping & Return
Once you have clicked on the “confirm” button, it is not possible to edit or cancel the order. If you need to make any changes to parameters such as the address, please contact us as soon as possible. While we are not obligated to modify your order, we will strive to assist you on a case-by-case basis and do our best to accommodate your request.

Customs Fees
Please note that Contactlensbucket.com is not responsible for any customs fees.

Delivery of products

Orders are placed and received exclusively through the Site. It is the buyer’s responsibility to ensure that they can receive the Products in full.

To ensure successful delivery of Products, it is crucial to provide the correct customer address, postcode/zip code, up-to-date telephone number, and email address.

During the checkout process, it is essential to fill in all requested information accurately and precisely. We cannot be held responsible for missed deliveries caused by incorrect delivery addresses or phone numbers.

If you require an urgent or immediate change of address, please inform us via the contact form. We will do our best to assist you.

We will review requests for replacements or returns in cases where the Product is missing or damaged. However, we are not responsible for incorrectly provided customer names, addresses, and other details.

Any claims for misprinted, damaged, or defective items must be submitted within 14 days of receiving the product. For packages lost in transit, all claims must be submitted no later than 14 days after the ESTIMATED DELIVERY DATE. Claims that are determined to be our error will be covered at our expense.