Last Updated: Sep 15 2019

Based on the provided information, here’s a summary of the terms and conditions regarding order cancellations, returns, shipping, and refunds/exchanges:

Order Cancellations:

  • Orders submitted online cannot be canceled once processed.
  • You may need to wait until you receive the merchandise in order to initiate a return.


  • You can return an item within 30 days of delivery.
  • The merchandise must be unused, in the same condition as received, and in the original packaging.
  • The return policy does not apply to discounted or sale items, gift cards & personalized items, 
  • These ineligible items cannot be returned, refunded, or exchanged.


  • To initiate a return, you need to email
  • Include your name, order number, and reason for the return in the email.
  • Do not return the lenses to the address on the package.
  • If an item is manufactured by another party and resold, do not send it back to the manufacturer.
  • You are responsible for paying the shipping costs for the returned item.
  • Shipping costs are non-refundable.
  • Consider using a trackable shipping service or purchasing shipping insurance for valuable items.

Refunds and Exchanges:

  • After receiving your valid return, the company will send you an email to confirm receipt and acceptance or rejection of the return.
  • If your return is accepted, the company will provide one of the following within a reasonable time: exchange of merchandise, non-transferable merchandise credit, credit to the payment card/original method of payment, a check, or another appropriate remedy determined by the company.


  • Failure to comply with the stated conditions may result in the company refusing the return or exchange or imposing different/additional conditions.

Please note that the above summary is based on the provided information and may not capture all the details of the terms and conditions. It is always recommended to refer to the actual Terms and Conditions document provided by the company for complete and accurate information.